FAQS

Questions & Answers

Common Queries/Problems

How long will it take you to answer my email?

We endeavour to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.

Why haven't I received my order confirmation/dispatch emails?

When you place an order with us, a confirmation email is sent to you. When your order is processed and dispatched, a second email is sent. 

If you have not received these emails, it is possible they maybe in your spam/junk folder.

How come your prices are so cheap?

We have been in business for a long time and have developed many contacts that can supply us with great quality stock. This is coupled with the fact that we buy all of our stock in large quantities so that we can offer our customers a fantastic range and superb, affordable prices.

Ordering & Payment

What payment methods do you accept?

You can pay securely through your PayPal account at checkout. Simply select the PayPal option and log in to complete the payment. After your purchase, you’ll receive a confirmation email from both PayPal and our store. If you encounter any issues or need to provide additional details, please contact us immediately at [email protected] with your order number, payment amount, and PayPal transaction ID.​

Do my prices include VAT or import taxes?

Prices on our website do not include any applicableVAT, customs duties, or import taxes. These fees are the responsibility of the customer and are determined by your local customs authorities upon arrival.

Shipping & Delivery

How long will it take to receive my order?

The time it takes for our customers to receive an order depends entirely on the locale, the shipping method chosen and the date the order was made. We advise customers to take a look at our Shipping Terms page, this contains a breakdown of our shipping methods and how long each will take to deliver the product to you.

Please be aware that the stated delivery times, although often accurate, do vary depending on delays within the postal system. Any delays that occur during transit are entirely down to the postal service in charge of delivering the parcel.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey. You can also log in to your account to view order status.

Care & Maintenance

How do I clean my baby carrier?

To clean your baby carrier, first check the care label for specific instructions. Generally, for carriers made of breathable linen, cotton, and mesh:

  • Hand wash in cold water with a mild detergent.

  • Avoid bleach or harsh chemicals that may damage fabrics or reduce softness.

  • Gently squeeze out excess water—do not twist or wring.

  • Air dry completely away from direct sunlight or heat. Do not machine dry.

  • Spot clean as needed between full washes to maintain freshness.

How can I extend my baby carrier lifespan?

To keep your baby carrier in great condition over time:

  • Rotate between carriers if possible to reduce daily wear.

  • Store in a clean, dry place away from sunlight when not in use.

  • Avoid overloading pockets or pulling heavily on adjustable straps.

  • Check straps, buckles, and seams regularly for signs of wear.

  • Follow cleaning instructions carefully to preserve fabric integrity and padding.

With proper care, your carrier will continue to provide safe and comfortable wear as your baby grows.

Returns & Warranty

What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Due to the nature of safety equipment, we cannot accept returns on used baby carrier for hygiene reasons. Initiate a return by [email protected] our support team.
My baby carrier arrived defective. What should I do?
We rigorously quality-check all products, but defects can rarely happen. Please contact our After-Sales Support team immediately at [email protected] with your order number and photos of the issue. We will swiftly send a replacement or provide a refund.

Customer Support

How can I contact customer service?
For fastest service, email [email protected]. For general enquiries, you can also call us at +15107513469 during business hours (Mon-Fri,09:00-17:00PST). We aim to respond to all emails within 24 hours.